Keystep manage several of my properties in Leeds and have provided an outstanding service since day 1. They are quick to deal with any queries and I truly feel that my investments are in good hands.
“Wonderful service, highly recommended”
Landlord
Repairs and Emergency
In the instance of a crisis, only resort to this measure if there is harm being inflicted upon the property or if a threat to life is present and unavoidable. If the maintenance can wait until regular business hours, kindly fill out the form as a non-emergency issue. Bear in mind, there may be a fee for unnecessarily requesting an emergency response.
Fire
In the event of a fire, under no circumstances should you attempt to extinguish it on your own. Swiftly evacuate the property and immediately alert the emergency services by dialing 999. Subsequently, give us a call.
Gas Leak or Smell Gas
In case of a gas leak or the presence of a gas odor, promptly evacuate the property and contact National Grid’s Gas Emergency Service by dialing 0800 111 999. Afterward, inform us of the issue by calling 0113 803 5517.
Overwhelming Water Leak or Infiltration
Should you encounter a water leak that you cannot control, whether it be internal or external, get in touch with our maintenance contractor directly. Please note, you may be held accountable for additional call-out fees if the maintenance company does not deem the situation an emergency.
XCONTRACTOR NAMEX: XNUMBERX
Locksmith
If you are unable to enter your property or secure it during non-working hours, kindly reach out to the specified locksmith. It is imperative to note that any expenses incurred due to lost keys or preventable reasons will be your responsibility.
XCONTRACTOR NAMEX: XNUMBERX
Maintenance Form
Upon submitting this form, you affirm that you are a tenant residing in a property managed by Keystep and grant permission for your information to be processed and used for the purpose of resolving your maintenance concern.
It is possible that contractors will reach out to you directly to schedule access or gather additional details.
If you have multiple maintenance concerns, it is advisable to submit each issue individually.
We appreciate your cooperation.
HIGHEST QUALITY AS STANDARD
All of our properties are fitted and maintained to the highest standard.
TESTIMONIALS
What our customers and clients say about us
“Keystep were so helpful, thank you!”
This is the first time we have had the pleasure in dealing with Keystep properties. I cannot thank them enough for all the help and advice they gave us. We are at the start of our journey and feel really confident.
Landlord
